Refund Policy
At Sunfood Product, we strive to provide our customers with high-quality organic inputs and reliable service. To ensure fairness and transparency, we have outlined our Refund & Cancellation Policy below:
1. Order Cancellations
- Orders can be canceled within 24 hours of purchase if they have not yet been dispatched.
- Once an order is shipped, cancellations will not be accepted.
2. Returns & Refunds
- Returns are accepted only in the case of damaged, defective, or incorrect products.
- Customers must notify us within 7 days of delivery with proof (such as photographs) of the issue.
- Returned items must be unused, unopened, and in their original packaging.
3 . Non-Returnable Items
- Products that have been opened, partially used, or damaged due to mishandling are not eligible for return or refund.
- Perishable or customized items cannot be returned.
4. Refund Process
- Once the returned product is inspected and approved, refunds will be processed within 7–10 business days.
- Refunds will be made to the original mode of payment only.
5. Replacement Option
- Instead of a refund, customers may opt for a replacement product (subject to availability).
6. Shipping Costs
- If the return is due to our error (wrong or defective product), Sunfood Product will bear the return shipping charges.
- For other reasons, customers are responsible for return shipping costs.
7. Contact Us
For any refund or cancellation requests, please reach out to us at:
Sunfood Product
Phone: 9366658992